Frequently Asked Questions

Grid Hire Me is a specialized job board designed exclusively for Second Life residents. We connect talented individuals with businesses looking to hire for various positions within the virtual world. Whether you're a builder, scripter, DJ, host, designer, or any other profession, Grid Hire Me helps you find opportunities that match your skills.

Yes! Grid Hire Me is completely free for job seekers (applicants). You can create an account, build your profile, upload portfolio items, and apply to as many jobs as you'd like at no cost.

For businesses, we offer both free and premium plans. Free accounts can post jobs and review applications, while premium accounts get access to advanced branding, analytics, and promotional features.

Getting started is easy:

1. Click "Register" in the top navigation
2. Choose your account type (Applicant or Business)
3. Fill in your Second Life avatar name and basic information
4. Complete your profile with your skills, experience, and bio
5. Start browsing jobs or posting positions!

No! Grid Hire Me is designed for Second Life, so you use your SL avatar name. We don't require real names, phone numbers, or physical addresses. Your privacy and virtual identity are respected.

Grid Hire Me integrates with SmartBots to facilitate in-world messaging. When you apply for a job or a business wants to contact you, messages can be sent directly to your Second Life avatar through our automated bot system. This keeps all communication within SL where you're most comfortable.

A strong profile includes:

• Professional profile picture: Use a clear, professional-looking avatar shot
• Detailed bio: Describe your experience, skills, and what you're looking for
• Skills list: Add all relevant skills with proficiency levels
• Portfolio: Upload examples of your work (up to 10 images)
• Availability: Let employers know when you're available to work
• Country: Select your country/timezone for scheduling purposes

To apply for a job:

1. Browse jobs by category or search for specific positions
2. Click on a job that interests you
3. Read the full job description
4. Click "Apply Now"
5. Write a cover letter explaining why you're a great fit
6. Submit your application

Your profile information and portfolio are automatically included with your application.

Absolutely! There's no limit to how many jobs you can apply for. Apply to as many positions as you're qualified for and interested in.

Your dashboard shows all your applications with their current status:

• Pending: Application submitted, waiting for review
• Reviewing: Employer is currently reviewing your application
• Shortlisted: You've been shortlisted for consideration
• Interview: Employer wants to interview you
• Accepted: Congratulations! You got the job
• Rejected: Unfortunately, you weren't selected this time

Yes! When your application status changes, you'll receive:

• A notice on your Grid Hire Me dashboard
• An in-world message via SmartBots (if configured)
• An email notification (if you've added an email to your profile)

Your UUID (Universally Unique Identifier) is your avatar's unique ID in Second Life. It's displayed on your profile to help employers verify your identity and potentially integrate with in-world systems. It's a standard identifier used throughout SL.

Once submitted, applications cannot be edited to maintain integrity of the application process. However, you can withdraw from consideration by contacting the employer directly. You cannot delete application history, but employers can only see applications relevant to their own job postings.

To post a job:

1. Log in to your business account
2. Go to your dashboard and click "Post a Job"
3. Fill in the job details (title, description, category, requirements, etc.)
4. Set the job type (full-time, part-time, contract, etc.)
5. Specify salary/payment information
6. Add your in-world location (SLURL) if applicable
7. Submit the job for posting

Your job will be live immediately and visible to all applicants.

There's no limit! Both free and premium accounts can post unlimited job listings. Keep your listings active and up-to-date to attract the best candidates.

From your dashboard, click on "Applications" to see all submitted applications. You can:

• Filter by job or application status
• View applicant profiles and portfolios
• Read cover letters and see full qualifications
• Update application status (reviewing, shortlisted, interview, accepted, rejected)
• Add internal notes about each candidate

Yes! You can disable applications for individual jobs or for your entire company. When disabled, the "Apply" button is replaced with a message that applications are closed. This is useful when you've found the perfect candidate or are no longer hiring.

Business accounts have access to analytics including:

• Total applications received
• Job view counts
• Application clicks per job
• Application status breakdown
• Performance over time

Premium accounts get additional advanced analytics and insights.

Yes! Premium businesses can provide an external application link (website URL or in-world SLURL) instead of using Grid Hire Me's internal application system. This is perfect if you have your own application process.

When viewing an applicant's profile or application details, you'll see their SL avatar name and UUID. You can contact them in-world directly, or use our SmartBots integration to send automated messages. When you accept an application, the applicant receives an automatic notification.

Premium business accounts include:

• Custom Branding: Brand colors, tagline, banner image
• Company Profile: Detailed company page with video, gallery, and perks showcase
• Featured Jobs: Your jobs appear at the top of search results
• Premium Badge: Stand out with a premium badge on all your listings
• Social Media Integration: Link to Facebook, Twitter, Instagram, Discord, Primfeed
• Company Gallery: Showcase your business with up to 12 images
• Recruiter Profile: Personalized recruiter information with avatar and bio
• Custom Call-to-Action: Custom button and message on your profile
• Advanced Analytics: Detailed insights and statistics
• External Applications: Use your own application system
• Priority Support: Faster response times from our team

Premium accounts cost L$1,000 per month. This gives you unlimited access to all premium features for 30 days. Payment is processed in-world through a secure payment terminal.

Yes! We offer a 7-day free trial of Premium features. Trials can be:

• Manually granted by administrators (contact support)
• Activated with a trial code during registration

After your trial ends, you can upgrade to a paid Premium account to continue using premium features.

To upgrade:

1. Go to your business dashboard
2. Click on "Upgrade to Premium"
3. Review the features and pricing
4. Follow the instructions to visit our in-world payment terminal
5. Make the payment using the transaction code provided
6. Your account will be upgraded automatically within minutes

When your Premium subscription expires:

• Your custom branding will be hidden
• Jobs will no longer be featured
• Your company profile will revert to basic display
• You can still post jobs and review applications (free features)
• All your data and settings are preserved

Simply renew your subscription to restore all Premium features.

Due to the nature of in-world payments and immediate access to premium features, refunds are handled on a case-by-case basis. Please contact support if you have an issue with your subscription.

From your applicant dashboard:

1. Click on "My Portfolio"
2. Click "Upload Images"
3. Select one or multiple images (JPG, PNG, GIF, WebP)
4. Add a title and description for your work
5. Choose a category
6. Select the appropriate maturity level
7. Mark as featured if it's your best work
8. Upload

All applicants can upload up to 10 portfolio images. This limit helps keep portfolios focused on your best work.

When uploading portfolio images, you must select a maturity level:

• General: Safe for all audiences
• Mature: May contain content suitable for mature audiences (gets a "Mature" badge)
• Adult: Contains adult content (gets an "18+" badge and is blurred by default)

Adult images are automatically blurred and require clicking to reveal, protecting viewers while respecting creative freedom.

Supported formats: JPG, JPEG, PNG, GIF, WebP
Maximum file size: 10MB per image
Recommended dimensions: At least 800x800 pixels for best quality

Yes! Featured items automatically appear first, followed by other items in chronological order. You can mark your best work as "featured" when uploading or editing items.

Yes! From your portfolio page, each item has edit and delete buttons. You can update the title, description, category, maturity level, and featured status at any time. Deleting an item is permanent and cannot be undone.

Avatar verification is a system that helps build trust between applicants and employers. By verifying your avatar information, you earn a trust score and verification badges that appear on your profile. This helps employers identify verified, trustworthy candidates.

Verification uses a simple, unified process:

1. Click "Request Verification Code" on your verification page
2. You'll receive a 6-digit code via in-world IM from the Grid Hire Me bot
3. Enter the code on the website
4. The system automatically verifies what it can (avatar name, account age if possible)
5. Items that require manual review (payment info, identity) are flagged for our team
6. Your trust score and badges update as verifications are approved

When you enter your verification code, the following items are automatically verified if possible:

• Avatar Name: Verified if your SL avatar name matches your account
• Account Age: Auto-verified if we can determine your account age, otherwise requires manual review

Items that always require manual review by our team:

• Payment Information: Requires verification of payment method on file
• Identity: Additional identity verification for enhanced trust

Your trust score is a percentage (0-100%) that reflects how many verification items you've completed. Each verified item adds 25% to your score:

• Avatar Name Verified: +25%
• Account Age Verified: +25%
• Payment Info Verified: +25%
• Identity Verified: +25%

A higher trust score helps employers identify reliable, verified candidates. Verified applicants often receive more consideration from employers.

If you didn't receive your verification code via IM:

• Make sure your Second Life avatar name and UUID are correctly entered in your profile
• Check that you're logged into Second Life and can receive IMs
• Wait a few minutes - delivery can sometimes be delayed
• Click "Resend Code" on the verification page
• If problems persist, contact support for assistance

Note: Verification codes expire after 10 minutes for security reasons.

Manual verification reviews are typically processed within 2-3 business days. You'll receive a notification when your verification status changes. If additional information is needed, our team will contact you.

Verification requires a Second Life avatar name and UUID to send the verification code via in-world IM. If you don't have a Second Life account, you can still use Grid Hire Me, but you won't be able to complete the verification process. Some employers may prefer verified applicants.

Grid Hire Me works best on modern browsers including:

• Google Chrome (recommended)
• Mozilla Firefox
• Microsoft Edge
• Safari
• Opera

We recommend keeping your browser up-to-date for the best experience.

Yes! Grid Hire Me is fully responsive and works on smartphones and tablets. You can browse jobs, manage applications, and update your profile from any device.

Grid Hire Me provides LSL scripts that businesses can use to display job listings and applicants can use to showcase their profiles directly in Second Life. These frames pull data from the Grid Hire Me database and update automatically.

Grid Hire Me uses SmartBots to send in-world instant messages to Second Life avatars. This allows for:

• Verification codes sent directly to your avatar
• Notifications about application status changes
• New job matches and opportunities
• Password reset codes (if your UUID is on file)
• Welcome messages when visiting partner locations

All messaging happens automatically - no need to check the website constantly for updates.

You can reset your password in two ways:

1. Via Website: Use the "Forgot Password" link on the login page to receive a reset link via email
2. Via In-World Bot: If your UUID is saved in your account, you can request a password reset code from the Grid Hire Me bot in-world. The bot will send you a code via IM that you can use to reset your password.

Make sure to add your UUID to your account during registration or in your profile settings to enable in-world password resets.

Grid Hire Me provides in-world payment terminals that businesses can place in Second Life to accept Premium subscription payments. These terminals:

• Accept Linden Dollar (L$) payments directly in-world
• Use secure verification codes to prevent fraud
• Automatically upgrade your account upon successful payment
• Provide real-time payment status updates

Payment terminals are secure and monitored by our system. All transactions are logged and verified.

You can check the status of Grid Hire Me services at any time by visiting our System Status page. This page shows:

• Website availability and uptime
• Database status
• API endpoint status
• In-world services (payment terminals, welcome bot)
• Recent incidents and maintenance

Status updates are also available via in-world server rack displays for businesses with monitoring systems.

If image uploads are failing:

• Check that your file is under 10MB
• Ensure the file format is supported (JPG, PNG, GIF, WebP)
• Try a different browser
• Clear your browser cache and cookies
• Check your internet connection
• If problems persist, contact support with details about the error

We provide limited API endpoints for in-world LSL scripts to access job and profile data. A full public API for third-party integrations is currently in development. Contact us if you have specific integration needs.

Yes. Grid Hire Me uses industry-standard security practices including:

• Encrypted HTTPS connections
• Secure password hashing (bcrypt)
• Protected database access
• Regular security updates
• CSRF protection on all forms

For applicants: Your profile and portfolio are visible to registered businesses when they view your applications. Your full profile is not publicly searchable outside of the application context.

For businesses: Your company profile is publicly visible on Grid Hire Me when you have active job postings. This helps attract quality applicants.

Yes. Contact support to request account deletion. Please note that:

• Account deletion is permanent and cannot be undone
• All your data, applications, and content will be removed
• For businesses, all job postings will be deleted
• Active Premium subscriptions are not refunded upon deletion

We collect:

• Account information (username, SL avatar name, UUID)
• Profile information you provide (bio, skills, experience, etc.)
• Images you upload (profile pictures, portfolio, company logos)
• Application and job posting data
• Usage analytics (page views, feature usage)
• Optional: email address for notifications

We never sell your data to third parties.

To change your password:

1. Log in to your account
2. Go to your profile/settings
3. Look for the "Change Password" section
4. Enter your current password
5. Enter and confirm your new password
6. Save changes

If you've forgotten your password, use the "Forgot Password" link on the login page.

We offer several support options:

• Support Tickets: Businesses can submit support tickets from their dashboard
• Feature Requests: Both applicants and businesses can submit feature requests
• In-World: Contact us in Second Life for live support
• Email: Reach out to our support team directly

Premium subscribers get priority support with faster response times.

Response times vary based on your account type and the complexity of your issue:

• Premium Accounts: Within 24 hours
• Free Accounts: Within 2-3 business days
• Critical Issues: We prioritize security and payment issues for all users

Absolutely! We love hearing from our community. Submit feature requests through your dashboard. We review all suggestions and prioritize based on user demand and feasibility. You can track the status of your requests and see when features are implemented.

If you encounter a bug:

1. Note what you were doing when the bug occurred
2. Take a screenshot if possible
3. Submit a support ticket with details
4. Include your browser and operating system information

We take bug reports seriously and work quickly to fix issues.

Stay updated through:

• Site-wide notices on your dashboard
• In-world group for Grid Hire Me users
• Check our website regularly for news
• Follow us on social media